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100% Safe Shopping Guarantee
We offer total security and encrypted shopping at aciscool.com. Security and privacy is our main concern when processing orders. We process over 80 orders per week and know how to satisfy our customers beyond expectations. We guarantee it! AcIsCool.com is the Internets best wholesale to the public heating and air conditioning for the do it yourselfer. Plewase be sure to call us for immediate service. We are always available to serve your needs: 713-528-1760
Our shopping guarantee has been put in place to offer you a feeling of safety and security when ordering online using your personal information. All personal information is handled in a confidential manner and will not be used or leased to anyone. Your safety and privacy.
Shipping is maintained through our network of freight contractors. Depending on the location we may ship via R&L Carriers. If not through R&L Carriers your order will be delivered via the main warehouse of our equipment. We pride ourselves on superior service and fast shipments of your orders!
RETURN POLICY:
We offer a 30-Day Money Back Guarantee.
You may return original-condition merchandise if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order's ship date. RMA's expire after 30 days. You can obtain this RMA within your account once you sign up for free. Products must be received by AcIsCool prior to the expiration of the RMA. There are no exceptions to this policy. To maintain the superior pricing we offer we must follow all our own guidelines as well.
Please read all of our return policies for information on refunds.
Equipment returns including furnaces, air handlers, condensing units and heat pumps will be charged shipping fees to and from your location.
For all other returns, original shipping fees (if any) are non-refundable.
Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been installed. We require photographs to be emailed to jlandrum@integrityiscool.com for verification
Please note that refunds are made as follows:
* 100% Refund - Unopened or opened box, and everything, including product and packaging, is in exact original condition.
* Refurbishment Charge Deducted - Opened box, items in working order, but product is not in exact original condition and requires refurbishing. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or wrinkled, etc.
* Variable or No Refund - Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been installed. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn't acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.
If you are returning a product because we made an error on your order, please contact us using the contact form above and let us know immediately so we can arrange the replacemeent equipment and get the original order back to our facility and the correct shipment to you as quickly as possible.
For a shipping damage return, please see our shipping policy towards the bottom of this page for more information.
Deliveries refused for reasons other than shipping damage will be handled the same as a return.
If a product is damaged on the return, you the shipper, must file the claim with the carrier. Products must be carefully packaged. Carriers may decline claims if packaging is insufficient. AcIsCool.com will not reimburse for products damaged when returned. Pack your return products with care. Use extra packing material such as paper, newspaper, styrofoam or other dead fill. Items such as evaporator coils and return air drops are easily damaged in transit. If you received one of these items via a freight shipment on a pallet, but would like to return it using a ground service, such as FedEx Ground, USPS or UPS, you must use additional packaging to prevent damage (a box within a box is the best method for packaging).
Filter returns are not accepted if filters have been removed from plastic.
It is strongly recommended that you insure your return and retain proof of tracking from your carrier. You are responsible for filing a shipping claim should a return item be lost or damaged in transit. Use a "traceable carrier" that can provide you with tracking services and proof of delivery. Retain your tracking number for at least three months after shipping your product.
Return All or Part of Your Order
Step 1.
Contact us at 713-528-1760 or jlandrum@integrityiscool.com for a Return Merchandise Authorization (RMA) number.
* You must have an RMA to return any products. Items received without an RMA will not be refunded, but will be available for return to you provided that you pay return shipping fees.
* AcIsCool.com offers a 30-day return policy. Products delivered more than 30 days ago are not eligible for return.
* Only uninstalled products in brand new, original condition may be returned for a refund.
* RMAs expire 30 days from issue. The returns department must receive the product within 30 days of the RMA issue date. Items received with expired RMAs will not be refunded, but will be available for return to you provided that you pay return shipping fees.
Step 2.
Use the proper return address. Your items must be returned to the Returns Department listed on your RMA.
* Please do not send your product back to the location from which it was shipped - this will result in no refund and most likely, the loss of your product.
Step 3.
Double-check that your return contains all the parts and pieces originally included. All instruction manuals, retail packaging and small parts must be included.
* Filters can not be returned if removed from plastic.
* Products that show any signs of installation are not eligible for return.
Step 4.
Package your products to prevent damage during shipping. If a product is damaged in transit, you the shipper, are responsible for filing a damage claim.
* Evaporator coils are prone to damage. Please use sufficient packaging. The best method for shipping evaporator coils is to use a box within a box. The packaging used to ship an evaporator coil on a freight shipment is not sufficient for returning it via small-package ground service. Damage claims are often denied on evaporator coils if packaging is not sufficient, regardless of insurance.
Step 5.
Please include your RMA number inside the box. Please do not write directly on retail boxes.
Step 6.
Insure your shipment and obtain proof of delivery. If return products are lost or damaged when shipped back to us, you, the shipper, are responsible for filing a claim with your carrier. We strongly recommend shipping return items with a carrier that offers insurance, shipment tracking and proof of delivery.
We look forward to serving you!
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